Patient Care Coordinator Course

Course Overview

The Patient Care Coordinator Course is a specialized training program designed for administrative staff, medical assistants, and support team members seeking to enhance their skills in aesthetic practice settings.  Under the guidance of Janet Fales, a 17-year industry expert, participants will develop comprehensive patient coordination skills including advanced communication techniques, consultation best practices, treatment package development, and financial program navigation.  The course covers essential topics from setting realistic patient expectations to implementing effective follow-up systems and analyzing performance metrics. The intensive 4-6 hour session maintains an exclusive class size of six students or fewer, ensuring personalized attention and hands-on learning opportunities.  While no medical license is required for this non-clinical training, it is ideally suited for team members working in practices with MD/DO, PA, NP, or RN providers.  Participants will gain practical tools to immediately improve patient interactions, boost practice retention rates, and increase treatment conversion percentages. Through the academy's partnership with IAPAM, this training may contribute to professional development requirements, though it does not offer direct CME credits. The program focuses exclusively on operational excellence rather than clinical skills, making it particularly valuable for staff members who interface directly with patients but do not perform treatments. Upon completion, participants will possess enhanced confidence and concrete skills to elevate their practice's patient experience and contribute meaningfully to business growth.