The Luxury Factor: Creating an Unforgettable Patient Experience in Your Medspa
Patients don’t just want great results—they want an experience that makes them feel special at every touchpoint. In the aesthetic world, your brand, culture, and marketing define your success.
What You'll Learn:
💉 How to create a luxury experience that makes patients feel valued at every touchpoint
💉 The role of branding, marketing, and patient experience in practice success
💉 Strategies to elevate your medspa culture—whether you’re launching or scaling
💉 Common mistakes even seasoned medspa owners make (and how to avoid them)
Join Hilary Baer Hogan, founder of award-winning medspa, Bare Skin Marin, and Kaeli Lindholm, CEO of KLC Consulting and Founder of the POP Aesthetic Leadership Academy, for an exclusive chairside chat on creating a luxury patient experience for your aesthetic practice.
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Featured Experts
Hilary Baer Hogan's journey to founding Bare Skin Marin was deeply personal. In the wake of losing her mother to terminal brain cancer, she used grief as rocket fuel to launch her medical aesthetics practice, determined to build something meaningful. Repeatedly described as "lightening in a bottle" Bare Skin Marin has won multiple awards since its inception in 2022. Hilary attributes Bare Skin Marin's rapid success to a deep intentionality behind building a winning team. Her proprietary, trademarked techniques -- Skin to Structure™, The Release™, and Lift Over Lines™ -- are novel to the medical aesthetics landscape and the reason patients travel from out of town to receive care at Bare Skin Marin.
As the CEO of KLC Consulting and Founder of the POP Aesthetic Leadership Academy, Kaeli Lindholm is dedicated to helping aesthetic entrepreneurs build profitable, patient-centric businesses. With deep expertise in leadership, branding, and high-ticket sales, she empowers providers to scale with confidence.